Trust & Safety Center
Share & Play Safely & Confidently
Thriving communities are centered on trust and safety. We know how important it is for hosts and guests to feel safe and secure, whether they’re searching for a local place to play or checking into a tried-and-true space for a weekly lesson. RecDay’s approach is multifaceted, including features built into the platform to protect both guests and hosts, clear and transparent policies that are fairly and consistently enforced, protection from risk, damage, and liability, and an in-house Trust & Safety Team that has your back every step of the way.
Secure Technology
The RecDay platform includes a number of built-in features that ensure the safety and security of both hosts and guests.
Advanced User Verification
RecDay utilizes a comprehensive user verification system, including secure sign-on and ongoing monitoring, to prevent fraud and ensure the safety of our community. Verified users enhance trust and security on our platform.
Secure Payment Processing
Experience seamless and secure payment transactions. All rental payments are handled by Stripe, a global leader in payment processing, ensuring your financial transactions are protected and automated for convenience.
Protected Personal Information
Your privacy is our priority at RecDay. We implement advanced security protocols to protect your personal information and data at every stage, ensuring it remains confidential and secure from unauthorized access.
Learn MoreHost & Guest Verification
To ensure the safety and reliability of our community, RecDay verifies the identity of hosts and guests.
Identity Verification
All users must complete an identity verification process and abide by account creation policies in order to list or book a RecDay space.
Vetted Listings
RecDay ensures listings accurately reflect spaces and amenities. We monitor listings and address discrepancies based on user feedback to maintain trust and satisfaction.
Reviews & Ratings
Our robust review system encourages users to provide honest feedback after each booking. This transparency helps maintain a reliable community, and hosts with consistently high ratings are recognized as trusted providers on our platform.
Clear Insurance Coverage
A combination of waivers, releases, and insurance coverage ensures hosts and guests are protected in the rare event of an accident or incident.
Liability Coverage
RecDay provides insurance coverage for all rentals on our platform, ensuring peace of mind for both hosts and guests. Coverage includes up to $2 million in aggregate liability.
Damage Protection
Hosts can rest assured knowing property is safe with damage protection for all visits. RecDay provides coverage for a minimum of $100,000 for property damage.
Efficient Documentation
Integrated waivers and releases streamline documentation for users, ensuring necessary signatures are captured and stored and facilitating easy access and reference.
Learn MoreTransparent Policies
RecDay is committed to maintaining a respectful and secure community through clear and transparent policies.
Clear Community Guidelines
RecDay's clear community guidelines are designed to create a safe and respectful environment for all users. These guidelines outline expectations for hosts and guests, ensuring everyone understands the rules and standards of our platform.
Consistently Enforced Policies
We ensure that all policies are consistently enforced to uphold our community standards. Clear expectations and consistent enforcement help maintain a trustworthy and reliable platform for both hosts and guests.
An Emphasis on Respect
Respect and inclusion are core values at RecDay. Our policies ensure that both people and property are treated fairly and with dignity, fostering a community where everyone feels valued and respected.
Learn MoreHelpful Resources
Find the answers you need, understand what to expect, and learn best practices from experienced RecDay users.
Comprehensive FAQs
Explore our detailed FAQ section for quick and straightforward answers to common questions from both hosts and guests. Learn about booking, payments, safety, and more to enhance your RecDay experience.
Help Getting Started
New to RecDay? Our getting started tips provide valuable insights for first-time hosts and guests. Discover best practices and practical advice to ensure a seamless and enjoyable experience from day one.
Accessible Policies & Information
Stay informed with easy access to official documents, guidelines, and important information. Our resource section ensures you have all the necessary details at your fingertips.
Learn MoreReliable Support
At RecDay, we are dedicated to providing you with the information and support you need, exactly when you need it.
In-House Support
Our expert in-house customer success team is always on hand to help both hosts and guests. From booking inquiries to platform navigation and issue resolution, our team provides the support you need, whenever you need it.
Help from Real Humans
We believe in the power of human connection. At RecDay, you can count on speaking directly to our friendly support team members, ready to assist you with any concerns or questions, providing the personal touch that technology alone can't offer.
Contact Support